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Selfora

Refund & Cancellation Policy

Selfora sells digital products only: your full assessment report and doctor-ready summary. There are no physical goods and nothing is shipped. Your report is delivered instantly and electronically the moment your payment is confirmed, viewable in your browser and downloadable as a PDF.

Pricing is shown clearly at checkout before you pay. A first full report is ₹159 and a re-check is ₹299, charged in Indian Rupees (INR). If you pay with an international card, your bank converts to your local currency; any conversion difference is set by your bank, not by Selfora.

Refund window: You may request a refund within 3 days (72 hours) of your purchase. Requests made after 3 days are generally not eligible, as the report is a digital product delivered in full at the time of purchase.

How to request: Email contact@selfora.me from the email address on your account, including your report/session ID. Once approved, we process the refund to your original payment method.

Amount refunded: Approved refunds are returned minus the transaction taxes and payment-gateway fees incurred on the original charge (these are levied by the payment processor and government at the time of the transaction and are non-recoverable by us). The remaining principal is refunded in full.

Processing time: Approved refunds are initiated within 5–7 business days. The time for funds to reflect in your account depends on your bank or card issuer.

No subscriptions to cancel: Selfora does not use auto-renewing subscriptions. Each report is a one-time purchase, so you are never charged automatically. A re-check is only ever charged when you actively choose to unlock a new report.

Duplicate or failed charges: If you were charged but did not receive access, or you see a duplicate charge, email contact@selfora.me and we will unlock your report or reverse the duplicate charge promptly, with no fee to you.

Fair use: Refunds are provided in good faith. We reserve the right to decline a refund in cases of evident abuse, fraud, or repeated refund requests across multiple purchases, or where a promotional/discount code was used to obtain the report at no or reduced cost.

This policy is offered in addition to, and does not limit, any rights you may have under applicable consumer-protection law. For any billing question, contact contact@selfora.me and we will respond within 2 business days.